How we collect, use, and protect your personal information.
CareCaddie (ABN 36 630 366 611) ("CareCaddie", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights in relation to it. By using our website and services, you agree to the collection and use of information as described in this policy.
We may collect the following types of personal information:
We do not collect sensitive information (such as health records or financial information) unless you choose to share it with us to help us match you with an appropriate provider.
We collect personal information directly from you when you:
We use your personal information to:
We may share your personal information with:
We do not sell your personal information to third parties.
Our website uses cookies and similar technologies to improve your experience, analyse traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the website.
We use third-party analytics tools (such as Google Analytics) that may collect aggregated, anonymised data about your use of our site. These tools operate under their own privacy policies.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include encrypted data transmission (TLS/HTTPS), access controls, and regular security assessments.
No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, and reporting obligations. When personal information is no longer required, we securely delete or de-identify it.
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details in Section 11. We will respond within 30 days. In some circumstances we may be unable to provide access (for example, where it would be unlawful to do so), and we will explain why.
If you believe we have breached the Australian Privacy Principles or this policy, please contact us in the first instance. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
For privacy-related enquiries, access requests, or complaints, please contact:
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.