Legal

Terms of Use

The conditions that govern your use of the CareCaddie website and services.

Last updated: 11 May 2026  ·  Effective: 11 May 2026

1. Acceptance of Terms

By accessing or using the CareCaddie website (carecaddie.com.au) and any associated services (collectively, the "Service"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Service.

These Terms of Use are governed by the laws of New South Wales, Australia. CareCaddie (ABN 36 630 366 611) operates the Service.

2. Description of Service

CareCaddie is a free referral and matching platform that helps elderly Australians and their families find accredited aged-care providers. We do not directly provide aged-care services. CareCaddie acts as an intermediary, connecting individuals with independent, third-party providers.

Our Service includes:

3. Not Medical or Legal Advice

The information on this website is provided for general informational purposes only. Nothing on this website constitutes medical, clinical, legal, or financial advice. You should always consult a qualified professional before making decisions about aged-care arrangements, health conditions, or financial matters.

4. Provider Listings

CareCaddie lists aged-care providers that are accredited by the Aged Care Quality and Safety Commission (ACQSC) or otherwise meet our listing criteria. However, inclusion in our directory does not constitute an endorsement of any provider by CareCaddie.

CareCaddie does not employ, supervise, or control the providers listed on our platform. Any care arrangements you enter into are directly between you and the provider. We encourage you to conduct your own due diligence before engaging any provider.

5. User Obligations

When using the Service, you agree to:

6. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, and software — is the property of CareCaddie or its content suppliers and is protected by Australian and international copyright law.

You may view, download, and print content from this website for your personal, non-commercial use only. You must not reproduce, republish, modify, or distribute any content without our prior written permission.

7. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. CareCaddie has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

8. Limitation of Liability

To the maximum extent permitted by law, CareCaddie and its officers, employees, and agents are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of, or inability to use, the Service or any provider services accessed through it.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to These Terms

We may update these Terms of Use from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising from these Terms or your use of the Service.

13. Contact Us

If you have any questions about these Terms of Use, please contact us at: